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:: GARANTIAS e SERVIÇO PÓS-VENDA
Todos os Produtos Kingston têm uma Garantia Internacional contra defeitos de
fabrico de 2 anos, 5 Anos ou 10 Anos.
Para produtos avariados nos primeiros 2 anos, se tiverem sido
adquiridos através da LojaKingston devem-se enviar os artigos
juntamente com cópia da factura de compra e com a descrição detalhada da
anomalia para o parceiro técnico em Portugal a FATECH.com
na Rua Nova de Sta Cruz, 21 - Braga, para que o seu departamento técnico active
o respectivo processo de RMA. Os gastos de envio correm por conta do cliente.
Para produtos adquiridos na LojaKingston com
garantia da Kingston superior a 2 anos, após os mesmos, poderá ser aberto um
processo de RMA mediante uma quantia que será indicada após orçamentação.
Para os produtos avariados em garantia que não
tenham sido adquiridos através da LojaKingston, poderá ser aberto um processo
de RMA mediante uma quantia que será indicada após orçamentação.
A garantia poderá ser activada directamente com a Kingston
Internacional lo link http://www.kingston.com/support
:: GARANTIA INTERNACIONAL KINGSTON
KINGSTON TECHNOLOGY COMPANY, INC. ("Kingston") warrants to the original
end user customer of its products specified below that its products are free
from defects in material and workmanship. Subject to the conditions and
limitations set forth below, Kingston will, at its option, either repair or
replace any part of its products that prove defective by reason of improper
workmanship or materials. Repaired parts or replacement products will be
provided by Kingston on an exchange basis, and will be either new or
refurbished to be functionally equivalent to new. If Kingston is unable to
repair or replace the product, it will refund the current value of the product
at the time the warranty claim is made.
This limited warranty does not cover any damage to this product that results
from improper installation, accident, abuse, misuse, natural disaster,
insufficient or excessive electrical supply, abnormal mechanical or
environmental conditions, or any unauthorized disassembly, repair, or
modification. This limited warranty also does not apply to any product on which
the original identification information has been altered, obliterated or
removed, has not been handled or packaged correctly, has been sold as
second-hand or has been resold contrary to the US export regulations.
This limited warranty covers only repair, replacement or refund for defective
Kingston products, as provided above. Kingston is not liable for, and does not
cover under warranty, any loss of data or any costs associated with determining
the source of system problems or removing, servicing or installing Kingston
products.
Duração
da Garantia
Garantia Vitalícia:
Os seguintes produtos da Kingston são cobertos pela garantia
vitalícia:
Memórias RAM da gama ValueRAM, HyperX e memória específica da
Kingston, Cartões de Memória (ex. Secure Digital, CompactFlash,
MultiMediaCard, SmartMedia) ATA Flash, e Linear Flash; memory
expansion-boards, networking adapters; routers, hubs and switches without
cooling fans (excluding the power supply), Flash adapters and microprocessor
upgrade products.
Garantia de 5 anos:
Os seguintes produtos da Kingston são cobertos por um período de
cinco anos após a data de compra:
Leitores de cartões para PC e PEN's USB dos modelos Data Traveller
Garantia de 3 anos:
Os seguintes produtos da Kingston são cobertos por um
período de cinco anos após a data de compra:
Produtos Datapak PC Card Hard Drive.
Garantia de 2 anos:
Os seguintes produtos da Kingston são cobertos por um período de
cinco anos após a data de compra:
Adaptadores PCMCIA.
Garantia de 1 ano:
Os seguintes produtos da Kingston são cobertos por um período de
cinco anos após a data de compra:
TravelLite USB Card Reader and USB extension cable with cradle.
Produtos descontinuados não têm acesso á garantia pois esta expirou juntamente
com o produto.
Free Technical Support
If you experience difficulty during the installation or subsequent use of a
Kingston product, you may contact Kingston's Technical Support department prior
to servicing your system.
For support over the Internet, visit Kingston.com/support.
Kingston also provides free English-language technical support to its customers
worldwide.
Kingston Technical Support in the United States and Canada can be contacted
directly by calling: +1 (714) 435-2639 or toll-free at: +1 (800) 435-0640.
Kingston Technology Technical Support can be contacted by calling +44 (0) 1932
738888 or for national rate telephone numbers visit
www.kingston.com/europe/contact. For ValueRAM memory Technical Support
in Europe, please call +44 (0)1932 755 210.
Kingston Technical Support in Asia can be contacted directly by calling:
Australia: 1800-353-916, toll free
China: 800-810-1972, toll free.
Hong Kong: 800-900478, toll free
Japan: 00531-88-0018, toll free
Malaysia: 1800-812078, toll free
Singapore: 800-8861042, toll free
Taiwan: 0800-666-200, toll free
Thailand: 001800-861-0018, toll free
Other Asian countries: +886-3-5001715, toll calls
Warranty Claim Procedures
and Requirements
To obtain warranty service, you may return a defective product to the
authorized Kingston dealer or distributor from which you purchased the Kingston
product. Please confirm the terms of your dealer's or distributor's return
policies prior to returning the product. Typically, you must include product
identification information, including model number and serial number (if
applicable) with a detailed description of the problem you are experiencing.
You must also include proof of the date of original retail purchase as evidence
that the product is within the applicable warranty period.
In the United States, you may return the product directly to the Kingston
factory after first obtaining a Return Material Authorization ("RMA") number
from Kingston. An RMA number is obtained by visiting Kingston.com/support or by
calling Kingston Customer Service at +1 (714) 438-1810, or +1 (800) 337-3719.
For ValueRAM memory product returns, please contact Technical Support at +1
(800) 435-0640 for RMA service and support.
Once you have obtained an RMA number from Kingston, you must, within thirty
(30) days, send the product freight-prepaid and insured to Kingston Technology
Company, Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708,
USA. Products shipped to the factory must be properly packaged to prevent
damage in transit. You must include the Kingston RMA number prominently
displayed on the outside of your package. If you send your product to the
factory without the RMA number prominently displayed on the outside of the
package, it will be returned to you unopened.
In Europe, if you are unable to return the product to the authorised Kingston
dealer or distributor from whom you purchased the product, you may return the
product directly to the Kingston service centre at: Kingston Court, Brooklands
Close, Sunbury on Thames, Middlesex, TW16 7EP, UK. Before returning the
product, you must first obtain a Return Material Authorization ("RMA") number
from Kingston. An RMA number is obtained by contacting European Technical
Support via Kingston's website: kingston.com/support. Conditions and freight
requirements are as with US RMA returns as shown above.
The returned product will become the property of Kingston. Repaired or
replacement product will be shipped at Kingston's expense. Repaired or
replacement product will continue to be covered by this limited warranty for
the remainder of the original warranty or 90 days, whichever is longer.
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